Our customers expect a certain level of customer service and we want to ensure that their requests are being met. Our biggest problem was the inability for our guests to communicate with our staff.
“We hear it all the time, whether it be visitors or Islanders commenting on how many restaurants there are in Charlottetown. The restaurants per capita is so high and it is a dog-eat-dog world in the restaurant industry, which is why any feedback is good feedback,”
BamText Voting helped create a fun, friendly and competitive experience for all Ribbers involved! From the beginning to the end, the BamText Voting system was very easy to use for our staff and our attendees!
“A specific result we have seen from implementing Shift Alerts is how much time it saves us. It has so much impact on our queues, the call times are quicker which has a direct impact on improving our customer service.”
"Text Messaging is one of the most used forms of communication in North America, with more than 96% of text messages opened and read within minutes of receipt."
northumberland & bay ferries
“BamText allows us to engage with our attendees and with our vendors who are always very excited by the possibility of winning the People’s Choice Award; it helps create a fun competition.”